DJ Koh, Samsung Mobile’s chief, has today pledged to restore consumer
faith in the Samsung brand following the discontinuation of the Galaxy
Note 7.
Mr Koh said that he would “at any cost find the exact cause (of the
faulty Galaxy Note 7) to restore [the] trust of consumers so that they
can use Samsung products without any safety concerns,” reports The Korea
Herald.
Mr Koh also thanked Samsung employees for their support throughout this
period, though the estimated billions of dollars that it has cost the
company could see him lose his position.
News that the Samsung Galaxy Note 7 had been spontaneously combusting
led to an initial recall of the device before replacement units were
dispatched.
When reports that the replacements were also catching fire arrived,
Samsung took the decision to discontinue the product entirely.
Meanwhile, DigiTimes reports that 90% of Taiwanese users returning the
Galaxy Note 7 have exchanged it for a Galaxy S7 Edge instead, resulting
in retailers running out of stock.
Samsung Taiwan is said to be offering an NT$3,000 (~$95) gift
certificate for returns of the Note 7 (in addition to the full refund)
if users exchange it for another Samsung phone.
Samsung offers something similar in the USA.
If you’re a Galaxy Note 7 who’s yet to return the device, follow our
guide at the links above for some tips.
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